Libri di Laura Pagani - libri Vita e Pensiero

Laura Pagani

Titoli dell'autore

Gli “affari” dei pittori nell’Italia del Barocco digital Gli “affari” dei pittori nell’Italia del Barocco
Anno: 2013
Il “mercato del lavoro” dei pittori attivi nella Roma barocca era concorrenziale? Uno studio analizza dati storici relativi a opere, committenti, destinazioni e artisti. E scopre come quel settore fosse decisamente competitivo.
€ 3,60
The customer satisfaction measure in Public Services: the case of an Italian Chamber of Commerce digital The customer satisfaction measure in Public Services: the case of an Italian Chamber of Commerce
Anno: 2011
SUMMARY Nowadays, in Italy, surveys carried out to measure Customer Satisfaction in Public Services are going to become more important and systematic. The new directive form Public Function Office (2004) emphasizes the fundamental role of users’ opinions to drive and possibly improve public services. The administrators have to consider users’ opinions, because these judgments are useful to offer more acceptable and appreciable services. Measure Customer Satisfaction in Public services is not a simple task and for this reason it is at the center of growing attentions. In this paper, after dealing some theoretical aspects related to this matter, the case of an Italian Chamber of Commerce is considered and different statistical methods to analyze users’ satisfaction data are proposed. Keywords: Service Quality, Heterogeneity and Dissimilarity Index, Rasch Analysis, Overall Satisfaction.
Scarica
L’uso delle misure di Rasch nei modelli multilivello per la valutazione di un servizio digital L’uso delle misure di Rasch nei modelli multilivello per la valutazione di un servizio
Anno: 2005
The aim of this paper is to introduce users’ measures obtained by the Rasch model into a multilevel analysis, to study relations between users’ satisfaction and other variables included in a hierarchical structure.
Scarica
Regional Wage Differentials and Collective Bargaining in Italy digital Regional Wage Differentials and Collective Bargaining in Italy
Anno: 2005
This paper uses ESES (European Structure of Earnings Survey) data for 1995 in order to investigate the impact of the Italian bargaining system on regional wage differentials and on local wage dispersion. The ESES survey is a large matched employer-employee data-set containing a wealth of information regarding characteristics of both workers and firms. The main findings suggest that in the south of Italy, in specific conditions, the minimum wages established by national sectoral collective agreements oblige some firms to pay higher wages than they would have done had there been no national agreement. In addition, wage dispersion in the south is more compressed for workers covered than for workers not covered by a national collective agreement. These results can be interpreted as indirect evidence for the fact that national collective bargaining creates regional «wage floors».
€ 6,00
Analisi della qualità di un servizio: un confronto tra scale mediante il modello di Rasch digital Analisi della qualità di un servizio: un confronto tra scale mediante il modello di Rasch
Anno: 2003
Evaluation of the quality of a services involves all the difficulties one typically meets when try to measure an abstract concept: quality is an hidden, directly unobservable, meaning-needed aspect of a service. In this paper we consider a possible solution in efforts to measure quality, the use of Rasch Model in client satisfaction analysis.
Scarica
 

News

21.05.2024
Dio dove sei? L'incontro con Paola Bignardi a Biancade
Lunedì 27 maggio la presentazione della ricerca sui giovani e la fede.
21.05.2024
Miguel Benasayag ospite a Macondo
Il 25 e il 26 maggio doppio appuntamento con il filosofo argentino a San Biagio di Callalta.
05.04.2024
Senza amore si contrae anche l'intelligenza
Un'anteprima del terzo volume delle Opere di PierAngelo Sequeri, "L'affidamento dell'Io".
26.02.2024
I giovani in solitaria ricerca di Dio, lontani dalla Chiesa
Le giovanni donne sempre più lontane, i giovani in solitaria ricerca, il dovere degli adulti di mettersi in ascolto: Paola Bignardi racconta il libro-inchiesta "Dio, dove sei?".

Newsletter

* campi obbligatori

Collane

  • Cultura e storia
  • Filosofia morale
  • Grani di senape
  • Le nuove bussole
  • Metafisica e storia della metafisica
  • Pagine prime
  • Punti
  • Relazioni internazionali e scienza politica.ASERI
  • Sestante
  • Studi interdisciplinari sulla famiglia
  • Temi metafisici e problemi del pensiero antico
  • Transizioni
  • Varia. Saggistica
  • Scopri le altre Collane

Inserire il codice per attivare il servizio.