New Healthcare Professional Roles in Europe: a Survey of Patients’ Experiences and Views in Nine Countries
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Background/aim: Expenditure on the workforce is the largest single item of cost in European healthcare systems. In order to meet increasing demand and to comply with budgetary constraints, many countries are using the wider healthcare team to deliver roles previously the preserve of the physician. This could affect the perceived quality of care, health outcomes, waiting times and patient satisfaction. As part of a large program of work to explore the costs and effects of this approach, the aim of this paper is to describe patients’ experiences of and satisfaction with the care they received in nine different European countries (Czech Republic, England, Germany, Italy, Netherland’s, Norway, Poland, Scotland, Turkey).
keywordsHealthcare delivery models, Patients’ satisfaction, New professional roles.
Biografia degli autoriMatteo Ruggeri, Department of Economic Policy, Università Cattolica del Sacro Cuore, Milan. Postgraduate school in health economics and management, Università Cattolica del Sacro Cuore, Rome, Italy. Email: email@example.com.
Vito Moramarco, Department of Economic Policy, Università Cattolica del Sacro Cuore, Milan, Italy. Email: firstname.lastname@example.org.
Christine M. Bond, The University of Aberdeen, Abardeen, Scotland. Email: email@example.com.
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